Terms & Conditions

By using the Friendship website, you accept our Terms and Conditions and Privacy Policy. We reserve the right to change these Terms and Conditions from time to time and we advise you to read through them each time you use the site.

You must be over 18 years old to buy goods from this site. If you are under 18, you can only use this site with the involvement of a parent or guardian.

  • Your title, name and address where your payment card is registered (including option to save different delivery addresses) 

  • Contact phone number and e-mail address

  • demographic information such as preferences and interests 

  • other information relevant to customer surveys and/or offers


If you change your mind and decide you do not wish to receive information from Friendship you can unsubscribe at any time by following the instructions in the message you have received from us (e.g. by clicking on the “unsubscribe” link in any email), or by emailing us at contact@friendship.shoes.

As a UK based website we endeavour to ensure that all personal information or “data” provided is handled in accordance with the 1998 UK Data Protection Act and use technology that protects your information (including credit card details) from unauthorised use or access. However, no information transferred over the Internet or wireless network can be guaranteed to be completely secure.

We will always try to protect your personal privacy and this Privacy Policy is here to help you understand what we may do with any information you share with us. This Privacy Policy only relates to our website friendship.shoes and does not extend to any websites that are linked from our website.

You can access our website homepage and browse our site without disclosing your personal data, but if you do give us your personal details, you are accepting these terms. If you do not agree with this privacy statement, do not give us your details. This privacy statement is part of our Terms and Conditions. We reserve the right to change this Privacy Policy from time to time and we advise you to read through them each time you use the site.

In this Privacy Policy, we, us and our, refer to Friendship.shoes

Registration involves you giving us the following personal information:

Once you have placed your order, you will then be able to check on your order status and manage your registration.

When you place an order with Friendship, we ask for your name, e-mail address, delivery address, contact and credit card details as well as expiry date. We keep a record of this information so that we can recognise you and fulfil any orders you place securely with Friendship. We retain details of your orders, copies of any e-mail correspondence you send us in order to maintain high standards of customer service.

We may also collect the following information:

We are committed to protecting your personal information and we will endeavour only to use or disclose personal information collected from you for the efficient delivery of our services to you and to work towards improving those services.

In order to process your order we will send you a confirmation email or we may need to contact you by telephone or email to verify details before we are able to process and dispatch your order or we may be unable to accept your order. Your card details will only be shared with any third parties as is necessary to process your transaction. We need to contact card issuers for validation checks and authorisation on all card payments. If the issuer of your payment card refuses to authorise payment to us, we will not be liable for any delay or non-delivery. Friendship will validate the names, addresses and other information supplied during the order process against commercially available records (e.g Electoral Roll data, Credit Reference Services). A third party may also be instructed to complete these checks. By ordering from the friendship.shoes website you consent to such checks being made. Any information given may be disclosed to a registered Credit Reference Agency which may keep a record of the information. These measures are taken as extra protection for you, to ensure your online shopping experience with us is as safe and secure as possible.

We also use your information to deliver the goods to you, or we might give your details to our carrier if they deliver on our behalf.

We may also use the information to improve our website and personalise your experience during your visit. If we are sold or merged with another company we may transfer, sell or assign information about your relationship with us to third parties, including information that identifies you and other information concerning your relationship with us.

If you “opt in” to receive information from Friendship by post and/or email and/or SMS and/or MMS and/or Mobile Push and/or telephone we may periodically contact you about new products, special offers, promotions or other information which we think you may find interesting using the contact details which you have provided.